Frequently Asked Questions

How long did it take to create Hand Painted?

The current version of Hand Painted took over 500 collective hours to create.

I downloaded Hand Painted. Why isn’t it working?

Check to make sure your operating system and software version up to date, if they are and it’s not working, send us a note at support@smashworkshop.com

Why does my animation seem sped up?

If you match sequence settings to the Hand Painted type template, it will play at 3 frames x second.
Solution to sped-up animation: Select “Keep existing settings” when importing our title templates.

Does Smashworks issue refunds?

Yes, we offer 30 days money back guarantee!

What is the render speed for Hand Painted?

Hand Painted is highly optimized and designed to work efficiently on a wide variety of computers.

How soon can I start using Hand Painted?

After purchasing, Hand Painted can be up and running in a few minutes.

How much space will Hand Painted take on my computer?

750mb

Does Hand Painted work in Premiere Elements?

Currently Hand Painted works with Premiere Pro and Final Cut Pro.

Does Hand Painted work in anything besides besides Premiere Pro and Final Cut Pro?

Not currently, but you can use pre-made assets rendered out of Final Cut or Premiere Pro in other software.

Non-responsive interface?

This is likely because of the country you are in. Contact us at support@smashworkshop.com and we can send you a version that works in your country.

Final Cut Pro X shows a red screen?

Make sure you are running the most recent version of FCPX as well as Apple Motion installed.

Will you feature my work?

We love seeing what our customers create! Send it over to contact@smashworkshop.com and we will consider a feature.


For business inquiries or features contact us at:
contact@smashworkshop.com

Technical Support:
support@smashworkshop.com